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Telekom Deutschland GmbH
53227 Bonn, Germany
Telephone: +49 (0) 228 181-0
Srinivasan Gopalan, Spokesman of the management
Dr. Ferri Abolhassan, Managing Director Service
André Almeida, Managing Director Private customers
Walter Goldenits, Managing Director Technology
Hagen Rickmann, Managing Director Business customers
Simone Thiäner, Managing Director Personal (Labour director)
Klaus Werner, Managing Director Finance
District court of Bonn HRB 5919
Registered Office Bonn
VAT ID No. DE122265872
WEEE Reg. No: DE60800328
Federal Network Agency for Electricity, Gas,
Telecommunications, Post and Railway
53113 Bonn, Germany
Lead Business Communication and Collaboration
53227 Bonn, Germany
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a) Information on consumer dispute resolution pursuant to Section 36 of the German Consumer Dispute Resolution Act (VSBG)
Telecommunications consumer arbitration board of the Federal Network Agency in Bonn
In order to settle a dispute with Telekom concerning the cases mentioned in § 47a TKG, the customer can initiate a conciliation procedure at the Telecommunications Consumer Conciliation Board of the Federal Network Agency in Bonn (Consumer Conciliation Board) by submitting an application. Telekom is willing to participate in conciliation proceedings by the Federal Network Agency.
The contact details of the consumer arbitration board are:
Federal Network Agency
Consumer Arbitration Board for Telecommunications (Department 216)
PO Box 80 01
Telekom does not participate in dispute resolution proceedings before any other consumer arbitration board. Instead, Telekom is keen to resolve disputes with its customers through direct contact. Please contact Telekom's customer service.
b) Information on online dispute resolution in accordance with Article 14 (1) ODR Regulation
The EU Commission provides a platform for online dispute resolution (ODR platform) of consumer disputes resulting from online purchase contracts and online service contracts. You can reach this platform on the internet at: