Services via all contact channels

Distribute and edit emails, SMS, voice mails, Facebook and Twitter posts in addition to classical call management.

Our solution: Multichannel ACD

• secure solution based on Telekom cloud 

• test access available

• full service package: maintenance, updates and support are included

Presentation Multichannel ACD

Factsheet Multichannel ACD

Efficiently leading to the goal

Guide your customers to the expected call destination efficiently by using voice control.

Our solution:  Interactive Voice Response

• state-of-the-art voice control (keywords to sentences)

• mapping of business processes - also as self-service

• consulting on dialogue design, voice and sound concepts

Automate Queries with AI

Using artificial intelligence to automate the customer dialogue across all channels and increase customer satisfaction.

Our solution: Conversational AI Suite

• 24/7 availability without waiting time

• considerable financial savings potential

• consistently high-quality service guaranteed

Optimal campaign management

Plan, implement and control campaigns more efficiently, quickly and securely.

Our solution: Outbound Net Connector

• more net talk time per agent through predictive dialing

• web-based planning and control of your campaigns

• high data security without outsourcing of customer data