Distribute and edit emails, SMS, voice mails, Facebook and Twitter posts in addition to classical call management.
Our solution: Multichannel ACD
secure solution based on Telekom cloud
test access available
full service package: maintenance, updates and support are included
Guide your customers to the expected call destination efficiently by using voice control.
Our solution: Interactive Voice Response
state-of-the-art voice control (keywords to sentences)
mapping of business processes - also as self-service
consulting on dialogue design, voice and sound concepts
Using artificial intelligence to automate the customer dialogue across all channels and increase customer satisfaction.
Our solution: Conversational AI Suite
24/7 availability without waiting time
considerable financial savings potential
consistently high-quality service guaranteed
Plan, implement and control campaigns more efficiently, quickly and securely.
Our solution: Outbound Net Connector
more net talk time per agent through predictive dialing
web-based planning and control of your campaigns
high data security without outsourcing of customer data
Contact us: contact-center-solutions(at)telekom.de